Website Terms & Conditions

(See below for our Social Media Policy
or our Cookies Policy)

The pages ("the website") are published by Rainbow Spirit Ltd ("us" or "we").

Please read our conditions of use carefully as by using the website you will be taken to have agreed to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website after they have been posted.

WE PUBLISH THE WEBSITE "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW) AND WE SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE THAT MAY RESULT FROM USE OF THE WEBSITE AS A CONSEQUENCE OF ANY INACCURACIES IN, OR ANY OMISSIONS FROM, THE INFORMATION WHICH THEY MAY CONTAIN.

Any reference to any product or service which has been or may be provided by us or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

The release, publication or distribution of documents on the website in jurisdictions other than the United Kingdom may be restricted by law and therefore persons in a jurisdiction other than the UK into which such documents are released, published, distributed or otherwise accessible should inform themselves about and observe any such restrictions. Access to the website will not constitute an offer in jurisdictions in which it would be illegal to make such an offer and in such circumstances it will be deemed to have been sent for information purposes only.

Copyright in these pages is owned by us except where otherwise indicated by a third party's proprietary notice. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.

Content and information provided by third parties is identified clearly where it appears. We publish this content as supplied to us and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.

We are not responsible for the content of any other website from which you have accessed the website or to which you may hyperlink from the website and cannot be held liable for any loss or damage you incur as a result of your use of any other site from which you hyperlink to or from the website.
These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

 

Rainbow Spirit Ltd Purchasing Terms and Conditions

Buying On-Line

Terms and Conditions

Welcome to rainbow-spirit.co.uk the website of Rainbow Spirit Ltd. Hereafter known as “Rainbow Spirit Ltd” "Rainbow Spirit" “us” “we” and “our”.  Rainbow Spirit and its affiliates provide access to our web site (the "Web site") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using our Web site. By using the Web site, you signify your agreement to be bound by these conditions.

1. Your Account

If you register as a user on the Web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to the Web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to the Web site, to understand our practices.

3. Access to our website

We will do our utmost to ensure that availability of the Web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Web site access

Rainbow Spirit grants you a limited licence to access and make personal use of this Web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Rainbow Spirit. This licence does not include any resale or commercial use of this Web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This Web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Rainbow Spirit and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Rainbow Spirit or its affiliates' names or trademarks without the express written consent of Rainbow Spirit. Any unauthorised use terminates the permission or license granted by us.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of our website as long as the link does not portray us, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the Web site in any way that causes, or is likely to cause, the Web site or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Rainbow Spirit, are responsible for all electronic communications and content sent from your computer to us and you must use the Web site for lawful purposes only.
You must not use the Web site for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

All content included on the Web site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rainbow Spirit, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this Web site is the exclusive property of Rainbow Spirit and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this Web site is the property of Rainbow Spirit, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the Web site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Web site, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Web site without our express written consent.

7. Trademarks

Rainbow Spirit and other marks indicated on our Web site are trademarks or registered trademarks of Rainbow Spirit.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Rainbow Spirit to you.

8. Our contract

When you place an order to purchase a product from Rainbow Spirit, we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that we will be able to meet your order.

9. Returns

Please review our Returns Policy, which applies to products purchased from us.

10. Pricing and availability

Despite our best efforts, a small number of the products in our catalogue are mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. All prices are stated in pounds sterling (£). In the rare case a product is ordered and is found later to be out of stock we will notify you as soon as possible and cancel your order.

11. Customs

When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

12. Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use us only with the involvement of a parent or guardian.

13. Electronic communications

When you visit our website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Web site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Web site, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the Web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

18. Our details

Rainbow Spirit is the trading name for:
Rainbow Spirit Ltd
55 Molesworth Street
Wadebridge
Cornwall
PL27 7DR
UK

Telephone: +44 (0) 208 816554
Email: info@rainbow-spirit.co.uk

Purchasing On-line Terms & Conditions right click and "save as" to download.

 

Returns Policy

What if you don't like it?
We think you will be delighted but if you decide not to keep any of your purchases and from the UK return unwanted articles to us in new condition within 14 days of delivery we will, whichever you prefer, either [1] replace (subject to availability), or [2] refund your account the amount you paid us. If you return something because you have changed your mind, your return postage costs are not normally refunded.

 

No refund can be given if goods are returned more than 14 days after invoice date.

We regret we cannot give refunds for carriage on incorrect purchases on part of an order. This does not affect your statutory rights.

If you wish to return any items, please email us to let us know, and then send them to us at Rainbow Spirit, 55 Molesworth Street, Wadebridge, Cornwall PL27 7DR, with a note of your name and date of ordering. If you wish to you the model cancellation form, please click here.

Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for expensive items.

On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.

 

Social Media Policy

FACEBOOK
The Rainbow Spirit Crystal Shop fan page is managed by our communications team. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Rainbow Spirit Ltd.

Comments
Responding to comments. Although we welcome feedback from our fans and will endeavour to reply to any messages, questions or comments, we will not always be able to reply individually to all the messages, questions and comments we receive via Facebook, because of resource constraints.
Comments posted to the wall of our Facebook fan page will not be considered as contacting Rainbow Spirit Ltd for any official purpose. If you need to contact Rainbow Spirit Ltd for official correspondence, visit our contact page. We reserve the right to delete submissions that contain vulgar language, advocate illegal activity, spam or links to other sites.

Making comments. Comments by Rainbow Spirit Ltd fan page on posts from our Facebook fan page, other Facebook fan pages or personal users are solely those of the author and do not necessarily represent those of Rainbow Spirit Ltd. Any inappropriate comments made by Rainbow Spirit Ltd facebook fan page will be removed at the discretion of the communications team. We reserve the right to delete comments that unintentionally or otherwise, contain vulgar language and/ or advocate illegal activity.

Posting Images and Links. We do not knowingly post images or links that contain vulgar language, advocate illegal activity, or are spam. Any inappropriate images or links posted by the Rainbow Spirit Ltd fan page will be removed when it comes to the attention of the communications team. A link to another company’s website or an image of other company’s products or services are in no way an endorsement of that company’s products or services, and are only meant for informational purposes.

Liking. The fact that we ‘Like’ a fan page of another business does not imply endorsement of any kind by Rainbow Spirit Ltd.

Availability. Rainbow Spirit Ltd will generally update and monitor our Facebook fan page during office hours only, Monday to Friday. Facebook may occasionally become unavailable. We cannot accept responsibility for lack of service due to Facebook downtime. The facilities within Facebook may also occasionally fail; we cannot accept responsibility for any problems that are caused as a result.

TWITTER

Content. The @CORNISHCRYSTALS Twitter account is managed by Rainbow Spirit Ltd. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Rainbow Spirit Ltd.

Replies and Direct Messages. Although we welcome feedback from followers and will endeavour to read all @replies, we will not always be able to reply individually to all the messages we receive via Twitter, because of resource constraints.
Sending messages to our Twitter feed will not be considered as contacting Rainbow Spirit Ltd for any official purpose. If you need to contact Rainbow Spirit Ltd for official correspondence, visit our contact page.

Following. If you follow @CORNISHCRYSTALS, we will not automatically follow you back. This avoids us having to spend time dealing with spam accounts, and helps keep discussions open by limiting the use of Direct Messages. @CORNISHCRYSTALS will follow organisations of relevance to it and may follow individuals where appropriate. We will cease to follow accounts we believe are malicious or spam.
The fact that we follow a Twitter account does not imply endorsement of any kind by Rainbow Spirit Ltd

Availability. Rainbow Spirit Ltd will generally update and monitor our Twitter account during office hours only, Monday to Friday. Twitter may occasionally become unavailable. We cannot accept responsibility for lack of service due to Twitter downtime.

 

Our Cookies Policy

We prefer pasties, donuts and rock buns, but accept that cookies are widely used now ;)

By using the Rainbow Spirit website with your browser settings adjusted to accept cookies you consent to our use of cookies and other tools to provide the products and services available on those sites. If you would like to modify your browser to notify you when you receive a new cookie or to disable cookies altogether, please refer to Managing Cookies below.

Cookies and How We Use Them
Cookies are small text files that may be placed on your web browser when you visit our website, or if you follow a link to us from another website. Cookies allow your browser to remember some specific information which the web server can later retrieve and use. We do not use cookies to store any personal information that could be read or understood by others. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.

Cookies are used primarily for administrative purposes, to improve your experience with our Web sites. Examples of this would include the use of cookies:

In addition to administrative uses, there may also be cookies at work, used for basic analysis of traffic flow around our website through Google Analytics.  This is a generic overview, and given no more information about you than the nearest city you are.

 

Managing Cookies
The Help section on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, if you decline to use cookies, you may experience reduced functionality and, for sites using authentication-related cookies, declining cookies will prevent you from using the website altogether. To learn more about what cookies are set on your computer as you browse the Web and how to manage or delete them, visit www.allaboutcookies.org.

 

Rainbow Spirit Ltd · Model cancellation form

This form is provided in order to comply with
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You can use this form if you would like to cancel something from a delivery you have received from Rainbow Spirit Ltd. Please print the form [CLICK:], complete it, and send it to Rainbow Spirit by post or scan the completed form and email it to info@rainbow-spirit.co.uk Alternatively, instead of using this form you are welcome to contact us at info@rainbow-spirit.co.uk

 

 
Model cancellation form
(As required by Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013)
TO Rainbow Spirit Ltd, 55 Molesworth Street, Wadebridge, Cornwall PL27 7DR
Email info@rainbow-spirit.co.uk

I/We[*] hereby give notice that I/we[*] cancel my/our contract of sale of the following goods
Ordered on/received on[*]

Order reference number (Paypal Transaction ID)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

 

[*] Delete as appropriate

Rainbow Spirit Ltd, 55 Molesworth Street, Wadebridge, Cornwall, UK PL27 7DR